Disputed and missing airtime and data - Bad sevice!

<p>For two months (June and July 2016) I've had my airtime dissappear and my data depleted. I've been on my current package for more than a year and know my montly data and airtime usage. I know where the settings are to restrict background data and mobile data, none of these settings have affected my airtime or data usage until two months ago when mid month (16June & 16July 2016) my airtime and data is suddenly depleted. I logged a complaint on the 16th June and around the 20th they refunded the disputed airtime and data, I happened to check my balances and noted the refund, please note that NOBODY from vodacom contacted me to discuss what had happened, Im under the impression that vodacom DO customercare calls. I bet if my account goes into arrears they'd be quick to call, nevermind...</p> <p>Along comes July, and again, the 16th my data and airtime is depleted. I call to log a complaint, a week passes, the case is in progress, another week passes, same answer, the case is inprogress. August 1st, the case is still in progress. (its now a new month and I still have an unresolved issue from the previous month, with no answers forthcoming, meanwhile subscription fees for the new month are charged as per norm) . Please note that not once did a vodacom employee contact me, I had to call daily to be told the case is in progress. 11th August I recieve a sms stating that my query (with reference number) has been closed, again nobody from vodacom contacts me. I call to hear what and why this happened, and if it will be a recurring problem, well, nothing can be promised they say. (Arrgghhh!) And apparently, according to Vodacom, the deductions are correct, but as a good gesture they'll credit my account with R100 airtime and 1G data. ( I still insist that the deductions are incorrect, my airtime and data was not depleted but has rather 'disappeared'.) The R100 airtime reflects on my airtime. the 1G data....... well...... thats a oncoming battle, vodacom insists that it was allocated and my balances show differently.</p> <p>I am at my wits end..... I've wasted precious time, unnessarily, and spent TOO MANY HOURS on the phone trying to resolve the problem. While every employee I've have spoken to at customercare (111) PROMISES that someone from vodacom will be in contact, I have YET to recieve that call. But I remain hopefull..... as look forward to hearing from them SOONEST.</p> <p> </p> <p>Yours sincerely</p> <p>Janine Shaw</p> <p> ********** 510</p>