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1 reviews | Active since Aug 2017

10 Aug 2017, 20:02

Dispute with Vodacom

<p>I upgraded my phone at end of May. Vodacom gave me an upgrade quotation of R349 but send me an invoice of R1037. Now they blocked my phonelines and saying that my account is in arrears with thath amount. Please help. Every time I phone Vodacom I speak to a diffirent person and have to explain my problem over and over again but no one is helping me sort the problem</p>

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Replies (2)
Vodacom
Vodacom's reply11 Aug 2017, 11:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Aug 2017, 16:09
Official

Good Day,

Thank you for your patience.

I've responded to your email with feedback.

Regards,

UW