MH
M H
1 reviews | Active since Dec 2010
03 Jun 2024, 13:55
DISPUTE WITH MIGRATION DONE
I actually cannot give them any stars as their service is 0. I've been struggling for 3 months now to sort out my account after a migration issue. I already phoned them 3 times and also sent 2 emails. I've been with Vodacom for more than 14 years and this is the first time that I feel utterly disappointed in their lack of service.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Jun 2024, 13:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jun 2024, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Jun 2024, 09:59Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Jun 2024, 09:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,
MH
M H's updateReviewer Update
11 Jun 2024, 12:20Good day
I still have not received any feedback regarding my original issue. A person by the name of Dean did call me. I cannot understand why it takes 2 months for someone to sort out this problem. I am not going to pay any arrears on my account.
I still have not received any feedback regarding my original issue. A person by the name of Dean did call me. I cannot understand why it takes 2 months for someone to sort out this problem. I am not going to pay any arrears on my account.
MH
M H's update11 Jun 2024, 12:20
Reviewer Update
Good day
I still have not received any feedback regarding my original issue. A person by the name of Dean did call me. I cannot understand why it takes 2 months for someone to sort out this problem. I am not going to pay any arrears on my account.
I still have not received any feedback regarding my original issue. A person by the name of Dean did call me. I cannot understand why it takes 2 months for someone to sort out this problem. I am not going to pay any arrears on my account.
MH
M H's updateReviewer Update
14 Jun 2024, 10:18Please send me an email address on which I can contact Dean or someone higher up as I am not going to call anyone anymore to sort this problem out. I cannot believe I have to wait for about 3 months for someone to correct this. ALSO STOP CONTACTING ME REGARDING THE ARREARS AS I TOLD DEAN THAT I STOPPED THE DEBIT ORDER UNTIL MY ACCOUNT IS SORTED OUT. I PAY THE MONTHLY ACCOUNT AMOUNT BEFORE IT WAS MIGRATED.
MH
M H's update14 Jun 2024, 10:18
Reviewer Update
Please send me an email address on which I can contact Dean or someone higher up as I am not going to call anyone anymore to sort this problem out. I cannot believe I have to wait for about 3 months for someone to correct this. ALSO STOP CONTACTING ME REGARDING THE ARREARS AS I TOLD DEAN THAT I STOPPED THE DEBIT ORDER UNTIL MY ACCOUNT IS SORTED OUT. I PAY THE MONTHLY ACCOUNT AMOUNT BEFORE IT WAS MIGRATED.