***** dispute that Vodacom refuses to resolve.

I logged a ***** dispute with Vodacom on the 30th of April 2026 since they have listed me for an account that I know nothing about. I was advised to supply the necessary documents to open the case with them. I did email those documents. Afterwards a string of SMS's flooded my phone

Dear Vodacom Customer. A service ticket with reference number EC-291Q-27BF2H has been logged to a support team for investigation. Thank you Vodacom.

Dear Vodacom Customer. Your service ticket with reference number EC-291Q-28XDIU has been assigned to a support specialist for assistance. Thank you Vodacom Dear Vodacom Customer. Your service ticket with reference number EC-291Q-28XDIU has been closed. Thank you Vodacom.

Dear Vodacom Customer. Your service ticket with reference number EC-291Q-27BF2H has been assigned to a support specialist for assistance. Thank you Vodacom

Dear Vodacom Customer. A service ticket with reference number EC-291Q-28XDIU has been logged to a support team for investigation. Thank you Vodacom.

Dear Vodacom Customer. Your service ticket with reference number EC-291Q-27BF2H has been assigned to a support specialist for assistance. Thank you Vodacom Dear Vodacom Customer. Your service ticket with reference number EC-291Q-28XDIU has been closed. Thank you Vodacom.

I was then sent a communication from the lawyers:

Banking details for Vodacom accBR*** payment to be made into: ABSA, Name of Account: Burnard Raaff, Account number:***, Cheque Acc.Send POP via Whatsapp https://wa.me/***

Burnard Raaff has proceeded with a Garnish Order for Vodacom accBR***.This will be served to DRS MAUFF AC AND PARTNERS T/A LANCE. Call ***/ or Whatsapp us on https://wa.me/*** to avoid.

I sent an email on the 08 June 2026 which was ignored. I need answers since I am the one who was wronged here and instead lawyers are threatening me with GARNISHES. I want to see those documents that were used to open that account , I believe I have every right to get them since I am the one that is blacklisted and have lost a job interview due to this matter hanging on my Credit.

Vodacom needs to let me know as to how we resolve this thing, clearly they are protecting one of their own because this is definitely not on .