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Natalie A
1 reviews | Active since May 2014
04 Dec 2024, 11:40
Dispute : scrupulous selling antics
I am very unhappy with your scrupulous antics. I was “sold” a contract I did not know was a contract.
I asked numerous times if I would be charged extra and was told no. Please listen to the call and I need access to the call.
This was not what I agreed to. They did not say to me it’s a contract – nor did they tell me it’s a monthly subscription and I was not told this will be valid until 2026.
This is ********* and I suggest you investigate your 3rd parties selling on your behalf.
I want this investigated I want a manager to contact me urgently.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
04 Dec 2024, 12:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Dec 2024, 12:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Natalie A's updateReviewer Update
06 Dec 2024, 15:49Good day
I was contacted by Olivia from the "Hellopeter" Vodacom department. She advised that she would request for the call, and I encouraged her to do so. She said she will get back to me after I explained my side of what happened. So I will await on her feedback.
I was contacted by Olivia from the "Hellopeter" Vodacom department. She advised that she would request for the call, and I encouraged her to do so. She said she will get back to me after I explained my side of what happened. So I will await on her feedback.
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Natalie A's update06 Dec 2024, 15:49
Reviewer Update
Good day
I was contacted by Olivia from the "Hellopeter" Vodacom department. She advised that she would request for the call, and I encouraged her to do so. She said she will get back to me after I explained my side of what happened. So I will await on her feedback.
I was contacted by Olivia from the "Hellopeter" Vodacom department. She advised that she would request for the call, and I encouraged her to do so. She said she will get back to me after I explained my side of what happened. So I will await on her feedback.
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Natalie A's updateReviewer Update
11 Dec 2024, 10:58Thank you for your feedback. I am happy that I was given the outcome. Once all cancellations are in effect - I will report back.
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Natalie A's update11 Dec 2024, 10:58
Reviewer Update
Thank you for your feedback. I am happy that I was given the outcome. Once all cancellations are in effect - I will report back.
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Natalie A's updateReviewer Update
23 Dec 2024, 10:38Good day Olivia
The item that was “sold” to me was collected last week. I notice that Vodacom has not done the reversal on my bill which means the full debit amount will be taken from my bank account. When will Vodacom credit me for the *****ulent sale?
The item that was “sold” to me was collected last week. I notice that Vodacom has not done the reversal on my bill which means the full debit amount will be taken from my bank account. When will Vodacom credit me for the *****ulent sale?
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Natalie A's update23 Dec 2024, 10:38
Reviewer Update
Good day Olivia
The item that was “sold” to me was collected last week. I notice that Vodacom has not done the reversal on my bill which means the full debit amount will be taken from my bank account. When will Vodacom credit me for the *****ulent sale?
The item that was “sold” to me was collected last week. I notice that Vodacom has not done the reversal on my bill which means the full debit amount will be taken from my bank account. When will Vodacom credit me for the *****ulent sale?
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Natalie A's updateReviewer Update
16 Jan 2025, 08:32Hi Olivia - this is the only method of communication I have with you.
I did say I would check if the credit has passed on my account on Tuesday - I gave it 2 additional days and it is still not done. Please can you follow up as we are getting closer to the next debit order going off.. I already paid last month and cannot pay for another month.
I did say I would check if the credit has passed on my account on Tuesday - I gave it 2 additional days and it is still not done. Please can you follow up as we are getting closer to the next debit order going off.. I already paid last month and cannot pay for another month.
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Natalie A's update16 Jan 2025, 08:32
Reviewer Update
Hi Olivia - this is the only method of communication I have with you.
I did say I would check if the credit has passed on my account on Tuesday - I gave it 2 additional days and it is still not done. Please can you follow up as we are getting closer to the next debit order going off.. I already paid last month and cannot pay for another month.
I did say I would check if the credit has passed on my account on Tuesday - I gave it 2 additional days and it is still not done. Please can you follow up as we are getting closer to the next debit order going off.. I already paid last month and cannot pay for another month.
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Natalie A's updateReviewer Update
24 Jan 2025, 11:19Hi Olivia
I am so disappointed in the service delivery. I just received an sms advising of my next debit order date and the amount that will be deducted. Still no credit. This is the 4th month that I will be billed for this *****ulent - mis-selling "product" This is so ********* and I wonder if there are consequences for your staff for doing this. This is theft and I am not happy with your service even though you admit that Vodacom is at fault- I am still paying the price.
I am so disappointed in the service delivery. I just received an sms advising of my next debit order date and the amount that will be deducted. Still no credit. This is the 4th month that I will be billed for this *****ulent - mis-selling "product" This is so ********* and I wonder if there are consequences for your staff for doing this. This is theft and I am not happy with your service even though you admit that Vodacom is at fault- I am still paying the price.
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Natalie A's update24 Jan 2025, 11:19
Reviewer Update
Hi Olivia
I am so disappointed in the service delivery. I just received an sms advising of my next debit order date and the amount that will be deducted. Still no credit. This is the 4th month that I will be billed for this *****ulent - mis-selling "product" This is so ********* and I wonder if there are consequences for your staff for doing this. This is theft and I am not happy with your service even though you admit that Vodacom is at fault- I am still paying the price.
I am so disappointed in the service delivery. I just received an sms advising of my next debit order date and the amount that will be deducted. Still no credit. This is the 4th month that I will be billed for this *****ulent - mis-selling "product" This is so ********* and I wonder if there are consequences for your staff for doing this. This is theft and I am not happy with your service even though you admit that Vodacom is at fault- I am still paying the price.