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Naphtal T

1 reviews | Active since Sept 2017

24 Apr 2025, 10:47

Dispute Over Settled Vodacom Account: Unresolved Payment Issues with VVM

I had an account with Vodacom that went into arrears. I was later contacted by VVM, who assured me that I could settle the debt by paying a discounted amount of R4,314.81 on October 2, 2024. I made the payment as agreed, and VVM informed me that they would contact Vodacom to close the account on my behalf. However, six months later, VVM reached out again, demanding payment for the same debt. I informed them that I had already settled the account and provided proof of payment, yet they still refuse to close it. During one of my conversations, I spoke to a representative named Kate Nkanyana, who was extremely rude and abruptly ended the call while shouting at me. @Vodacom, am I being ****med by VVM? Can I send you my proof of payment directly so that you can close this account?"

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Replies (2)
Vodacom
Vodacom's reply24 Apr 2025, 11:53
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
NT
Naphtal T's update08 Jul 2026, 08:22
Reviewer Update
I am disappointed that this issue has resurfaced after it was resolved approximately a year ago. My account was settled, and Vodacom previously confirmed that the matter had been addressed. However, VVM has now started contacting me again, demanding that I pay an additional R100 on the same account. When I tried to explain that the account had already been settled and resolved, the consultant was extremely rude, refused to listen, and even threatened that I would be blacklisted today if I did not make the payment. This is unacceptable. Customers should not be threatened or harassed over an account that was previously resolved. I kindly request that Vodacom urgently investigate why this account has been resurfaced by VVM and ensure that it is permanently closed to prevent any further harassment. I would appreciate a prompt resolution.