Dispute on my Vodcom account

Good Day Please assist regarding my Vodcom account I have a problem since last year August 2020 that 1 of my cell numbers had been cloned and I had to make arrangements over 6 months to pay the sum of 19300 which I have done paid in full last week I called them to check what next to get told I owe 20054 and I have been handled over To lawyers I was told last week someone would call me back over a week later still no phone call I have Been calling daily and holding on for a long time I eventually spoke to a lady with the name of Gloria she told me the same thing I owe 20054 and been handled over I asked can I speak to the legal department she said they will have to call you tomorrow I said to her are there going to call me back because no one has called me back since last week I also said that I must put this matter on Facebook and media She rep**** that okay I can do that with an attitude It's not that I don't want to pay my account I have been a Vodcom customer for around 16 year never not paid This is not my fault that got me into this issue someone had cloned my someone Please assist I am desperate to sort this issue out Regards Warrick Lawry