DM
Dikeledi M

1 reviews | Active since Apr 2015

20 Mar 2024, 22:23

***** Dispute on ***

I am writing to report an issue pertaining to my phone line and to request your assistance. It has come to my attention that on a recent occasion, an individual accessed my phone line without my knowledge. I received a verification code that I did not initiate, which I suspected to be a *****ulent activity. Therefore, I refrained from entering the code on my phone. Later, I discovered that my WhatsApp required a new verification code. Please note that I only use the SIM card to place WhatsApp calls and not for regular phone calls. I kindly request your assistance in retrieving my phone number and contacts. I am concerned that the unauthorized individual who accessed my phone line may use my contacts to engage in *****ulent activities, which could result in financial losses for my contacts.

0
Replies (1)
Vodacom
Vodacom's reply21 Mar 2024, 07:54
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team