Dispute of Unauthorized Debit for Unapproved New Line

Hi,

I am writing to formally dispute a recent debit on my account related to the addition of a new line that I did not authorize. Below are the details of the transaction:

Account Holder Name: Lifa Brian Nkuna

Account Number: I******503

Transaction Date: 27 March 2025

Debited Amount: R2 156.00

Upon reviewing my account, I noticed this charge for an added line that I did not request, approve, or agree to. I kindly request an immediate investigation into this matter and a reversal of the unauthorized charge.

Please provide clarification on how this charge was app**** and any supporting documentation or authorization records associated with it. If no valid authorization can be provided, I expect a full refund of the debited amount at the earliest.

I appreciate your prompt attention to this matter. Kindly confirm receipt of this email and provide an update on the status of my dispute. You may contact me at +***6 or *** if further information is needed.

Thank you for your time and assistance.