***** dispute no updates

I'm so disappointed with Vodacom and im not sure if i'm getting this service because i'm not their client or that's the service the paying customers are receiving. A *****ulent contract was taken using my details and the ***** was confirmed as per email received from one of the ***** investigators Oscar. he confirmed that the matter should be finalised in 5working days and its more than the 5days that i was given as a TAT. I sent a follow up email using the email i was given with the new ref number *** and im not getting any response from this email. I dont know what is happening or what is the process. A debit had gone off and i had closed that account as i did not want any further amounts going off my account. Problem is i dont even know if that debit was requested or not and if it was it obviously returned meaning my credit profile will be impacted by this. I would appreciate if this matter can be resolved as being a victim of ***** is a stressing issue on its own and not getting any response form service providers just makes it worse