MC
Mike C
1 reviews | Active since May 2022
23 Nov 2022, 11:36
Dispute follow up
My complaint was lodged 11th November. A consultant phoned me the next day. I assumed that Vodacom would Credit my A/C??? because it is prepaid or at least send me some type of notification. NOT TO BE. My balance is less than what it should be. My other concern is will they carry on with the monthly deduction from my Airtime? I am certain that they will NOT contact me on this issue. It is most perplexing.
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Vodacom's replyOfficial
23 Nov 2022, 11:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Nov 2022, 11:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team