AM
Andre M

1 reviews | Active since Nov 2015

26 Jan 2024, 16:25

***** Dispute EC-1TDA-3OZ83L No Progress

I logged a ***** dispute with Vodacom on 2024/01/10 On 2024/01/11 I received an email stating the following: "*****ulent Account has been cancelled and credits will be passed" Debt collectors phoned me on 2024/01/24 to demand outstanding payments. On 2024/01/25 I received an SMS: "pay a minimum of R121.66 by 31 Jan 2024 on your Vodacom account to avoid a negative credit listing. VVM Debt Collectors." I have never received a single account or follow up call regarding outstanding payments from Vodacom, so I don't know how you can be so quick to hand me over to debt collectors! According to VCCB I also still have an open Vodacom account. Please attend to this as soon as possible and at least do what your email on 2024/01/11 claimed had been done.

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Replies (1)
Vodacom
Vodacom's reply28 Jan 2024, 19:38
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team