pM
paulinah M

1 reviews | Active since Nov 2020

05 Sept 2024, 08:01

***** dispute

I have recently reported a ***** case against Vodacom where my account was debited for the contract, I know nothing about. after going back and forth for a month the case was finally resolved and my bank account has not yet been debited for the month of September. ***** disputes requested I send bank statements with all the fees charged and promised to refund the amount paid on debit order reversals and disputes. hopefully it will not drag to next month.

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Replies (1)
Vodacom
Vodacom's reply05 Sept 2024, 08:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team