1 reviews | Active since Oct 2016

01 Oct 2016, 10:42

Dispute, contract taken under false pretence

<p>I was due for an upgrade but as far as i am concerned i didnt take it. I received a call from vodacom who sold me an airtime package for R139. Not once did the sales consultant advise me of the implications it would have and that i would be bounded to a contract for 24 months. My phone has been ****** recently and I found out that the airtime contract was part of the upgrade. And it was sold to me under false pretence. I didnt realise that my upgrade was extended for 24 months as the sales person over the phone hadn't told me that. I thought the reason why they gave me an airtime contract was because it was a month to month. I contacted vodacom customer care n was put through to various departments and no one could assist me. I am left without a phone and simply cannot afford another contract. Can someone assist me by using the same contract number I have instead of me having to take another one.</p>

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Replies (1)
Vodacom
Vodacom's reply02 Oct 2016, 05:22
Official

Thank you for making us aware of your complaint.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites