***** DISPUTE

Good day i have opened a case of ***** ref number EC-1M46-1IU2PI with vodacom regarding the account that was opened in my name without my knowledge and i was promised by vodacom they will do the investigation on the side. I then receive an e-mail on the 19 0f July that confirmed that the account is *****ulent and they will send to collection admin team to change the status of the account and remove from the listing..To my suprise i'm getting call everyday from the lawyers from VVM

Good day I have opened case ref number EC-1M46-1IU2PI regarding the account that was opened my name by someone who stole my identity documents during 2015.After an effort by opening the case with Vodacom and submitting all required documents was promised that my matter will be given necessary attention. I then received an email on the 19 July 2023 where it was confirmed that the account that the account opened at Vodacom is *****ulent and they will send to collection admin them to change status of the account and remove my name from listing. My worst nightmare is each day I'm phone by VVM attorneys who say i must settle the account while. i am still waiting for Vodacom to resolve the matter. This issue is really affecting my work and health and seems as if there is lack of communication between two parties (Vodacom and the VVM attorney) and i wish this matter can be speedily attended. Ref from the attorney ERM***