***** dispute
Vodacom has provided the worst service. I wrote 2 prior reviews during the course of this year. I did an upgrade at the beginning of the year and did not receive the device. After numerous calls and a few more upgrades later, i eventually received a device in February. I noticed that I have been charged extra and when I queried it, I was told that it's a *****ulent transaction. I followed the process and received notification that it will take 7 to 14 working days to receive an update. The time has lapsed so I requested feedback and I am now being ignored. I am still being charged for a device that I did not receive. Their service is appalling.
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Replies (3)
Vodacom's replyOfficial
09 Aug 2024, 08:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Aug 2024, 08:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
14 Aug 2024, 13:41 My query has not been attended to. The more lies I receive from Vodacom infuriates me. How about actually taking the time to assist and not provide me with a ridiculous response.
's update14 Aug 2024, 13:41
Reviewer Update
My query has not been attended to. The more lies I receive from Vodacom infuriates me. How about actually taking the time to assist and not provide me with a ridiculous response.
's updateReviewer Update
15 Aug 2024, 12:23Dear Vodacom Customer. A service ticket with reference number EC-1TU3-1P3OGB has been logged to a support team for investigation. Thank you Vodacom.
This is the message I received now today after sending through my ***** documents on the 15th of July and was requested to give them 7 to 14 working days to investigate. The time has lapsed.
Clearly, Vodacom are no troubled with losing their clients to other networks.
This is the message I received now today after sending through my ***** documents on the 15th of July and was requested to give them 7 to 14 working days to investigate. The time has lapsed.
Clearly, Vodacom are no troubled with losing their clients to other networks.
's update15 Aug 2024, 12:23
Reviewer Update
Dear Vodacom Customer. A service ticket with reference number EC-1TU3-1P3OGB has been logged to a support team for investigation. Thank you Vodacom.
This is the message I received now today after sending through my ***** documents on the 15th of July and was requested to give them 7 to 14 working days to investigate. The time has lapsed.
Clearly, Vodacom are no troubled with losing their clients to other networks.
This is the message I received now today after sending through my ***** documents on the 15th of July and was requested to give them 7 to 14 working days to investigate. The time has lapsed.
Clearly, Vodacom are no troubled with losing their clients to other networks.