TP
Tebogo P

1 reviews | Active since Jun 2021

06 Aug 2024, 11:51

***** Dispute

Im writing this review very disappointed with Vodacom in June i noticed an amount going off my account from vodacom when enquiring about it to my surprise i was told i have 2 contracts that i opened with Vodocom, They told me to send an email to the ***** department which i did on the 19 June and got an auto reply with a reference and that i will receive feedback within 7-14 days. Guess what no feedback has been received and Vodacom took my money again. I have indicated that i have a prepaid with Vodacom for more than 10 years now and do not wish for any contract with them. I currently do not even know the cellphone number im disputing.

0
Replies (3)
Vodacom
Vodacom's reply06 Aug 2024, 12:39
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
TP
Tebogo P's update12 Aug 2024, 11:14
Reviewer Update
I'm still awaiting feedback and my refund please. I am registered with SAFPS but still Vodacom managed to do contracts without my consent
TP
Tebogo P's update23 Aug 2024, 06:31
Reviewer Update
Good day

Thank you refund haa been received.