ZK
Zandile K
1 reviews | Active since Mar 2022
16 Nov 2023, 13:48
***** Dispute
I had a contract that was terminated almost 10 years ago, I have been de*****ed via their network this year I had a debit order in aug for R628 and another one for over R4300 I reversed both in respecting months informed by bank they are *****ulent transaction. I contacted Vodacom via their website in both occasions they insist on my personal details including my signature, how can I further leak such sensitive information when it is already abused!!!! Vodacom need to start taking us serious when reporting this. I am now getting calls from *** claiming to be from Vodacom and wanting me to confirm my personal details😊
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Replies (1)0
Replies (1)Vodacom's replyOfficial
16 Nov 2023, 14:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Nov 2023, 14:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
