ZK
Zandile K

1 reviews | Active since Mar 2022

16 Nov 2023, 13:48

***** Dispute

I had a contract that was terminated almost 10 years ago, I have been de*****ed via their network this year I had a debit order in aug for R628 and another one for over R4300 I reversed both in respecting months informed by bank they are *****ulent transaction. I contacted Vodacom via their website in both occasions they insist on my personal details including my signature, how can I further leak such sensitive information when it is already abused!!!! Vodacom need to start taking us serious when reporting this. I am now getting calls from *** claiming to be from Vodacom and wanting me to confirm my personal details😊

0
Replies (1)
Vodacom
Vodacom's reply16 Nov 2023, 14:04
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team