Dispute

<p>My upgrade for my mobile was due on the 31st of January 2017. I upgraded online and was suppose to receive a promotional 10 gig on the 1st of March 2017 which i havent received i have battled weeks because everytime when i phone in im being told a different stories.</p> <p>For the whole month of March i have waited phoned everytime to get this issue sorted. During this time the data was given double, corrected and loaded on one of my other contract numbers twice and then corrected and reversed again. I have spoken to coaches, managers in various departments who just gives me timelines of how long it'll take to be sorted out, i have waited my calls and queries are being closed without resolutions. Everytime when i phone in then i speak to someone new and need to explain thr whole story again and then i need to wait for investigation again .... I am the one as customer that need to phone in everytime ... Manager say they will phone back and never do. Eventually i told them to keep the data i dont want it and then it was loaded only to find out when i got my proposed invoice i was charged for all this data that qas suppose to be promotional and which i have stuggled with for almost 2 months now.</p> <p> </p> <p>I phoned in on the 9rh of April to dispute my bill and once again had to explain everything over agai. And was told it takes 7 working days. For the outcome. I have now phoned in today to find out what is the progress and was told my call was logged again this morning because thr other one was just closed. I do not get my references sms's to me like im promissed and even after all my calls and queries my bill and data isue is still stuffed up. </p> <p> </p> <p>My upgrade date was the 31st of Jan but only got my official upgrade sms on the 31st of March without any explanation on what the reason is. It was done online and yet i still paid a upgrade fee which im told is also not correct.</p> <p> </p> <p>So do i as a customer just pay the extra amount charged to me because im told it cannot be done before the bill run and i need to pay and be refunded.... WHY??????U guys stuffed up my account and even after numerous attempts to fix the problem its still not sorted. What if i dont have the extra money for the bill miscalculation??? Then the debit order will return and i as the customer pay charges and ill then have a default against my name .. All of this not being my fault..... So i loose every which way.</p> <p>There is NO service here... Not even department managers can assist and sort this issue let alone the staff.... </p> <p> </p> <p>This is not on.... I want this sorted ASAP why cant my bill be sorted before my debit orser runs... This is not my mess .. After numerous calls my time was never taken into account for the hours i need to spend to phone in everytime.</p> <p> </p> <p>There is NO service</p>