Disppointed with your service

Im so disappointed with your service, I did an online applications o the 14th Oct and no one responded, so yesterday I decided to go to your southgate branch to do the applications there I was told i need to cancel the online as its approved but pending and the stop is closed I need to come back today. I take out my working time to go submit everything and do your process, the lady called the shop to transfer the application to southgate so we can proceed I dont know the idot who was transferring the application declined my application im ****ed off because now I cant reapply and have to wait 60 days that idot ****ed up my creadit scoring with clicking that decline now I cant apply for any phone anywhere I have to wait close to 90 days for my profile to go back to qualifying. Yes like i regreat doing an application with you guys your stuff needs servious training to do such a **** up with someone profile. Tranfer and decline are two differet things how do you **** that up too. So disappointed with this experience.