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LANCE L

1 reviews | Active since May 2013

24 Feb 2023, 11:37

DISPICABLE SERVICE LEVELS AND BULLYING TATICS FROM VODACOM

We have been fighting with Vodacom for over 3 years, as we are paying for a service which we never receive! Our internet connection is a continuous problem and nothing seems to be done about it. We decided to make alternative plans with other service providers, however Vodacom refuse to release us from our contract and in fact refused to reply to our efforts of cancelling our agreement with them for "Non Performance". We never paid our last bill because no one would help us with this and we were now with alternative service providers. They then CUT all our other services i.e. cell phones, internet connections at other sites without any warning or notice. This is totally Unacceptable behavior.

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Replies (1)
Vodacom
Vodacom's reply24 Feb 2023, 11:41
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team