DISPICABLE SERVICE

I attempted to cancel a Vodacom wifi router contract - R220 a YEAR AGO, with NO success. Eventually on 5 January this year, I received written confirmation that the contract was cancelled. Guess what? End of January I was debited to my bank account for the monthly debit order. I reversed said amount with the comment to the Bank "service cancelled". Continued to receive monthly accounts which grew each month, despite cancellation in January 22. EVENTUALLY last month, got a NIL statement and a further written confirmation that the account is cancelled, no further communication will be received. The worst part is, that in the interim, the small account had since been handed to pre-legal and legal for collection. This, despite my copious calls to the Legal department BEGGING that they escalate the EC-reference numbers to all stakeholders, so that everyone involved, is aware that the account is cancelled, no longer in force and is NOT in arrears, since January 2022. If I have to now count the number of calls that I receive daily, weekly in the same regard, I would have to lie. Easily 50 calls and each time I repeat the same message. CHECK YOUR RECORDS, THE ACCOUNT IS CLOSED/CANCELLED/NOT IN ARREARS....... I again provide names of service agents and EC- reference numbers which I have escalated etc etc. I get promised that this is the final call to me, the matter will be resolved for once and for all. Well, clearly, IT IS NOT. I am so frustrated with Vodacom's total lack of service, proper action and communication. This is nothing short of client harrassment and I am totally fed up and more than angry at this point in time. Do not keep calling me, I will block each and every call that I suspect is Vodacom. DO YOUR DAMN JOBS AND LEAVE ME ALONE NOW.