CP
Caroline P

1 reviews | Active since Jan 2016

05 Dec 2025, 15:30

DISPICABLE AND DISGUSTINGF SERVICE

IF I COULD GIVE A NEGATIVE RATING, I WOULD. I HAVE JUST CALLED YOUR CANCELLATION DFEPARTMENT AGAIN FOR THE 15TH TIME. I WANT TO CANCVEL MY CONTRACT BUT WAS TOLD THAT I COULD NOT CANCEL IT DUE TO THE ***** DISPUTE WHICH I LODGED IN SEPTEMBER ALREADY NOT BEING FINALISED OR ANY RESPONSE RECEIVED FROM VODACOM.

I WANT TO CANCEL MY CONTRACT IMMEDIATELY AS VODACOM IS STILL CHARGING ME FOR THE DEVICES. MY CONTRACT EXPIRED ON 25 MARCH 2025.

THE ***** DISPIUTE HAS NOT BEEN ADDRESSED BY VODACOM AND IT IS NOT FOR CELL NUMBERS BUT FOR DATA WHICH I HAVE NEVER USED OR GET.

I WANT MY CONTRACT CANCELLED IMMMEDIATELY.

0
Replies (1)
Vodacom
Vodacom's reply06 Dec 2025, 08:18
Official
 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards, 
Vodacom Consumer Website Team