Dispensation for Retrenchment

I have been retrenched from a corporate, Absa. there are 2 contracts associated with my account, which has been duly paid month on month and is up to date. In lieu of the fact that I have been retrenched and is not fault of mine, I have tried to ask Vodacom to give me dispensation or waive the penalty applicable to downgrading my account from a Smart L to iChoose Flexi 110. I am not in a position to afford the current package and prior to me failing into arrears, I am trying to come to some mutual compromise. I have tried calling your customer service centre (082111), your cancellation department (***) , further I visited your offices in Midrand, only to understand that the consultant could not get through to legal depart, who has the authority to waive such a charge. I personally contacted legal department, only to get a response that \I need to make an arrangement and the consultant said she was not allowed to furnish her managers name"I was totally taken aback by this statement and thought it totally unacceptable. I am trying to resolve a problem before it is too late and I merely ask for the penalty to be waived"