Disorganization
<p>Not having a good day with Vodacom today. Firstly I get a guy phoning me from Vodacom, offering a way to reduce my data costs. When I phone Vodacom back to enquirer further, after being on hold for ages, they tell me they don't know what he is talking about.</p> <p> </p> <p>He also tells me my account is in the rears. I also get a message from Vodacom confirming that. I'm not sure how my account can be unpaid as I pay via debit order and the money comes off automatically, as it has done for all the years I have been a Vodacom customer.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer
We apologise for the inconvenience caused in this regard.
We have escalated your complaint to the Sales Team and the Collections Department for further assistance and feedback.
Regards
Roderique Lategan
Best regards,
Dear Customer
We apologise for the inconvenience caused in this regard.
We have escalated your complaint to the Sales Team and the Collections Department for further assistance and feedback.
Regards
Roderique Lategan
Best regards,
Dear Customer
As per the feedback received, the Collections team responded to your query via email as they could not reach you on the number in question. The data dispute has also been resolved. The Sales Support Team could not pick up any interactions on your number.
Regards
Roderique Lategan
Best regards,
Dear Customer
As per the feedback received, the Collections team responded to your query via email as they could not reach you on the number in question. The data dispute has also been resolved. The Sales Support Team could not pick up any interactions on your number.
Regards
Roderique Lategan
Best regards,