EN
Emmanuel N

1 reviews | Active since Mar 2015

23 Feb 2017, 16:16

dismay

<p>last month i phoned vodacom to cancell my contract and I was told that I need to call on the 22/02/17 to cancell as my contract was meant to expire on the 22/03/17.</p> <p> </p> <p>The same date that I called I raised my disatisfaction with Vodacom through Hello Peter and nobody managed to help me.</p> <p> </p> <p>23/02/2017 I called retentions ********** I spoke to Mandisa whom sadly advised that my contract was upgraded and I was offered an iphone 7.</p> <p>I immidiately question that and she told me that the phone was delivered to some ***** adress in florida.</p> <p>I am clueless of all this *****ulant.</p> <p> </p> <p>Vodacom please sort this out and cancell my cotract that i had with you till 22/03/2017.I am taking this matter to my lawayers I am sick and tired of all these big brand with no sense of direction who keeps on rooming with people emotions,money and time.</p> <p> </p> <p>if you are keen to connect to me,please use ********** .</p>

0
Replies (2)
Vodacom
Vodacom's reply24 Feb 2017, 10:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

EN
Emmanuel N's update01 Mar 2017, 11:01
Reviewer Update

Babilon walls did fall because of ignorance.

Attending to complains is highly significant,promise made above is not fullfilled.It is now 5 days after I conplained.Not even a call to give feedback.

Please get someone to call me and let me knw on how how are you resolving my problem.Again I am reachable on ********** .Please sort out this matter atleast calllllllllllllllllllllllllllllllllllllllll.