RR
Ridhwan R
1 reviews | Active since Apr 2016
31 Jan 2022, 10:57
Dismal support on Fibre line
Reported an issue with my Fibre line on the 28/01/2022 after the outage, spoke to 2 people from Vodacom expressed the urgent need to be reconnected due for Wok purposes, I have to incur cost for continuously phoning Metro fibre & Vodacom and purchase extra data in order to be online for work. To date no feedback or resolution after expressing the frustration.
Pathetic support on the line as this is not the 1st issue experienced.
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Vodacom's replyOfficial
31 Jan 2022, 12:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Jan 2022, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team