Dismal Sevice and support.

I reported a case of ***** on my Business Cellphone account in excess of three weeks ago and to date I am still to hear the outcome of the investigation. Meantime I continue to get messages and letters of demand for the *****ulant amounts. As a matter of interest was committed by Vodacom Staff. No FICA or verification of necessary information to transact on my account took place and yet 36 X R5900.00 monthly was put through without any knowledge on my part. You would think that in cases like this there would be a sense of urgency from the ***** division of Vodacom.......No luck Any atempt to speak to someone in authority who can do something is impossible. Quite frankly this is a circus. How does one achieve something constructive with the way this business is set up ???