DISMAL SERVICE - VODACOM CANCELATIONS

My name is Kefilwe Sekhonyana, I have been a Vodacom customer for over 18 years and have always upgraded my phone contracts over the years. So 2020 becomes the first year I decided not to continue with extended and phoned Vodacom 3 March for cancelation and I was told I can only cancel when it ends 30 April which did not make sense however let them debit for my 2 phones and router and comes 2 May I call to confirm if it has been done and a consultant tries to sell and dismissed her and demanded why it was not done and why I was debited over thousands rand if contract ceased and her immediate answer is no call records on system and she will escalate up. I don't know why I trusted their service still, I choose to trust them it was not done again and made another call 8 May spoke to another consultant who tried to help and made promises convincing problems will be resolved but ensuring I get emailed my invoice and statements and advised will be refunded and I must await my debit order date being 22 of May each month and my account was debited again full amount as if I elected to continue with contract. I phoned again after they debited me 29 May and another consultant promised and said all cancelled and apologized being a naive customer thought it's over, just received my statement showing they will be debiting again and I phoned today spoke to Thabisile 20 June 12h00 saying nothing was done and can't explain why and demanded to speak to manager and told me to hold on and just transferred me to Bytes dept showing incomplete issue and I was to phone *** but as I thought nothing done since by some unexplainable answer 3 March system cancelation and consult Nkayanes requested cancelation 14 may unrelated dates I called at and no trace. As I was waiting I was transferred to Gugu at Activations department telling wrong department and I lost it and just said they working from home and will send an email but told her I will not this end this way I demand no account of mine will be debited on 22 June for unauthorized debit orders Vodacom has been taking since 1 May until today and that I will be escalating this call to social media and told me it's my right unbothered my call today took from 11h53 to 12h22 no help and I am bitterly disappointed with Vodacom and will be changing service providers experience terrible I even asked one of their employees Senior Managers in procurement to help and ignored my text as he believes their customer service is poor but yet he is an employee of same organization. I even received an sms from them 17 June I don't even know what is about to show how disjointed they are Thank you for your support. Your query with ref number *** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom. Can I please have accountable management call me on *** and email on *** today and ensure all my complaints resolved and my monies refunded and immediate debit order canceled except the router expiring October 2020 that I will not be renewing amount payable for it is R320 only instead of R1200 that was being debited wrongfully.