JL
Joanne L
1 reviews | Active since Aug 2022
03 Aug 2022, 15:18
Dismal service from Vodafibre
I submitted a relocation request to Vodafibre on 27 June 2022 for my internet wifi service to be activated at my new address on 01 August, thus complying with their requirement of a 30 day notice period for relocations. As of now I still have no service. Absolutely shocking service. Every consultant I speak to says my request has been escalated and sent to the correct person, but this is obviously not correct, because nothing is happening. I work from home so this has a direct impact on my livelihood. Absolutely deplorable customer service.
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Replies (2)
Vodacom's replyOfficial
04 Aug 2022, 07:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Aug 2022, 07:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JL
Joanne L's updateReviewer Update
05 Aug 2022, 13:40I still have no wifi service despite numerous phone calls and emails. I have had to purchase additional data in order to continue working. I have now been left with no choice but to cancel my contract as Vodacom is not able to provide me with the service I contracted with them to provide. I am not in a position to pay for a service which is not being delivered. This is very disappointing.
JL
Joanne L's update05 Aug 2022, 13:40
Reviewer Update
I still have no wifi service despite numerous phone calls and emails. I have had to purchase additional data in order to continue working. I have now been left with no choice but to cancel my contract as Vodacom is not able to provide me with the service I contracted with them to provide. I am not in a position to pay for a service which is not being delivered. This is very disappointing.