Dismal Service from Vodacom LTE and Data

Last week on Monday 27th Sept our Vodacom LTE stopped working at our business premises. Along with the neighbouring business who also relies on Vodacom LTE. Simultaneously we had no 3G connectively for our phones. I reported this on Wednesday 29th. The response I got on the phone that it must be our router and to reset this. I noted that this clearly isn't a router problem as our 3G is also down, so logic dictates that it must be the transmission from the tower. Having no joy with the LTE Dept I then reported the same problem to the 3G data dept, on the basis that I'm not able to get data connectivity on my phone. For the record it works perfectly as soon as I leave that area - so there is absolutely nothing wrong with my phone. Today is Wednesday 6th October, a week later since reporting this and still no connectivity at my business premises, for LTE or phone data - so we've been without connectivety for a week and a half, thanks to Vodacom's dismal service. And still waiting