DISMAL SERVICE FROM VODACOM

I gave notice to cancel my fibre line on 6th August 2020 due to the very poor service. I was told that one calendar month notice was required, which would be the month of September. I called Vodacom on 25th August, spoke to Ziyanda and he confirmed that the cancellation was processed, which I received notification of via email, and more importantly, the line will be released on 30th September 2020. I was warned by a friend that had a bad experience with Vodacom, to make arrangements in advance for the line to be released once the cancellation notice period ends, to allow the new service provider to take over. Today is the 1st October 2020 @ 16h26 and the line is not released. I have spoken with Lauren, Kayleen, Amanda & Rene since 08h10 this morning and they cannot tell me when the line will be released. I've asked at least 3 of these individuals to let me have the contact number of their supervisor and they said they don't have access to anyone's telephone numbers because they are working from home. There can only be communication via email. I find this unacceptable when I made arrangements well in advance due to the impact not having internet access would have on my being able to do my job, since I am working from home. The new service provider is waiting for the line to be released, to activate their service and I'm not able to let them know when this is likely to happen. I have NO IDEA when my internet access will be available thanks to the dismal service from Vodacom. It is clear to me that customer service is not a priority OR IN FACT A CONSIDERATION for Vodacom - I WILL NEVER RECOMMEND THEM TO ANYONE - EVER!!!!