MB
Mike B
1 reviews | Active since Jan 2020
26 Nov 2025, 15:13
DISMAL SERVICE
Dismal service and even more difficult the deal with this institution. I extended / renewed my expired contract earlier this month, it was due for an upgrade a few months ago. The geniuses informed me today that they canceled the new one (a black Friday special) because they tried calling me and the line went to voice mail. No message, WhatsApp or email sent, nor received. True story !! Their records show the renewal approval and confirmation on the 10th of this month, followed by the cancellation thereof 2 minutes later. 40 minutes of my life wasted. Not acceptable.
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Vodacom's replyOfficial
27 Nov 2025, 10:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Nov 2025, 10:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team