JP
Jacques P
1 reviews | Active since Nov 2017
14 Oct 2021, 15:49
Dismal service and incompetency !!!
Hello Vodacom, It's me again. I upgraded my package and what a disaster. The effective date was 1 October and you still haven't uploaded the voice time & data as per the contract, so you're effectively in breach of contract.
After 3 phone calls & 27 minutes on the phone I decided to give up on you.
Good luck to all Vodacom clients trying to upgrade !!
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
15 Oct 2021, 07:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Oct 2021, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team