Dismal service

Dismal service. It took 2 weeks and multiple calls to the fiber helpline to get the order activated. Then another 1.5 weeks trying to get the technicians out: 2 appointments confirmed telephonically, via sms and email...no one pitched. Then a subcontractor emails me for installation as the cell number as incorrect (odd...as I immediately contacted the fiber helpline to correct this when I saw it on the order form. The technicians told me that it takes Vodacom 24 hrs to activate the fibre line. This has come and gone. Phoning Vodacom again, I am informed that the router is “preconfigured to activate itself and it can take up to 48hrs)...and they (and I) can do nothing, but wait...I have stressed urgency of this matter from te beginning as I do radiology reporting for 3 hospitals and connectivity is paramount.