1 reviews | Active since Mar 2017
Dismal service
<p>Vodacom used to be the best and fastest service provider. They have sadly deteriorated drastically. Their customer care may as well not exist as they have no interest in resolving problems. I am talking specifically about their headoffice. The outlet shops at the Malls have pleasant competent staff but they sadly have to rely on the staff at headoffice who really don't give a damn about their customers although they are more than happy to take your money every month for a service they no longer care to provide. They brag about having the fastest network as well as the best 4G network, utter nonsense. misleading advertising!!!!!!!!1</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have been waiting for 9 days for someone to contact me. emails don't even help to the company secretary, media relations and customer careless. I spent this morning try to get a contact number for someone in the ivory tower that I could speak to personally, but noone could assist. My data contract upgrade kicked in on 1 March and since then I have no internet access. the upgrade department have made a hash and obviously have no idea how to fix it, or else they could't care to fix it. BUT I guarantee that you will debit my account at the end of the month for a service that I DO NOT HAVE!!!!!! What must a person do to get action out of Vodacom apart from being told that a consultant will contact me in due course!!! I am so disgusted with this lack of regard for customer service, especially aftet being loyal for 22 years. I still have no solution to this problem Vodacom
I have been waiting for 9 days for someone to contact me. emails don't even help to the company secretary, media relations and customer careless. I spent this morning try to get a contact number for someone in the ivory tower that I could speak to personally, but noone could assist. My data contract upgrade kicked in on 1 March and since then I have no internet access. the upgrade department have made a hash and obviously have no idea how to fix it, or else they could't care to fix it. BUT I guarantee that you will debit my account at the end of the month for a service that I DO NOT HAVE!!!!!! What must a person do to get action out of Vodacom apart from being told that a consultant will contact me in due course!!! I am so disgusted with this lack of regard for customer service, especially aftet being loyal for 22 years. I still have no solution to this problem Vodacom