Dismal non service delivery from Vodacom to change a debit order

Vodacom Debit order Switch – I*** - Service request 1-*** Adele Bruwer

on Wednesday, 09 November 2022 09:27 i sent correspondence to Vodacom to change my debit order. i called the call center who were very helpful but they said I must send the documents to the following email address To: *** Vodacom ignored this instruction and debit the incorrect account at the end of November. I then called the call center again and they said I need to send another email to the above which i did on 12 December 2022 10:11 but once again Vodacom ignored this instruction and have debited the incorrect account resulting the account to go into overdraft costing me unnecessary money in bank charges.

I cannot understand why Vodacom insist on ignoring their customers who are jut tryin to pay them! This is dismal and pathetic service