Dismal Customer Service.

INCREASED CONTRACTUAL PRICES BEFORE JUNE 2023 This is my 2nd request on the same problem, which l previously never received the correct answer to my problem. On the 10th June l queried my account as my reasons as stated below. Your answer related to me disputing the increase. If you have read my query you would have noticed, that is not what l’m disputing. My argument is your increase was suppose to start the 1st June 2023, but you deducted the said increases at the end of May, a month before the increase comes into affect. I once again answered you of the 14th June but you failed to respond. Please fix this simple problem of mine. I must say your quality of service is really, really dismal. ___________________________________________________________________________________ Vodacom is a nightmare to do business with. Not a month goes by when l don't have a problem with my account. This time around l notice that my monthly subscription on ********** had been increased by R15. Vodacom's SMS send me on the 1 March 2023 states that the increase will only become effective from the 1 June 2023. So why have they deducted R15 increase end May 2023 as l pay my account in arrears. And the same goes for my email account, they deducted R29.00 Vodacom will you please reverse payment and pay my back my R15 plus R29 (R44.00 in total) you wrongfully took from me into my bank account, of which you have on record.