TO
Tayla O
1 reviews | Active since Jan 2018
10 Jan 2018, 16:46
Dismal client services
Where to start... phoned the technical department in mid October 2017 regarding the fact that my Top Up smart M+ contracts data was becoming depleted a lot faster than usual to which I was given a reference number and told that it would take 48 hours to receive my detailed data transaction statement ... well going on 3 month later no reply ? then low and behold later that same month my same contract started charging me for sms’ and calls to a prepaid Telkom number. Once again in the hopes of remaining positive and giving companies the benefit of the doubt I yet again reached out to the technical department to which I was given the EXACT SAME run around, reference number , promises of feedback and months later NOTHING not even the In store assistants could help.... all in all USELESS
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Jan 2018, 17:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jan 2018, 17:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
TO
Tayla O's updateReviewer Update
12 Jan 2018, 08:40The very next day after writing the review above I was contacted by a technical support person at vodacom named Dominick (hope I’m spelling his name right). This man single handily restored my faith in the telecommunications giant that is Vodacom. We discussed the issues I had and he even phoned more than once to get additional information regarding the issue. As a show of good faith he even credited my account with 500mb due to my data loss issue. I only wish all support personnel could be as professional as Dominick , thank you
TO
Tayla O's update12 Jan 2018, 08:40
Reviewer Update
The very next day after writing the review above I was contacted by a technical support person at vodacom named Dominick (hope I’m spelling his name right). This man single handily restored my faith in the telecommunications giant that is Vodacom. We discussed the issues I had and he even phoned more than once to get additional information regarding the issue. As a show of good faith he even credited my account with 500mb due to my data loss issue. I only wish all support personnel could be as professional as Dominick , thank you
Vodacom's replyOfficial
17 Jan 2018, 15:35Good Day
Kindly note that your enquiry has now been completed.
Regards
Dc
Best regards,
Vodacom's reply17 Jan 2018, 15:35
Official
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dc
Best regards,