Dishonoured Promises

After my first complaint on Hello Peter just over a week ago,Vodacom responded promptly the next day early in the morning. The company accepted that there was an error on their side and my exorbitant bill will be absorbed by them. The agent (Plawsome) or something to that affect promised to sms and email me immediately after our conversation, 1 week later and I have yet to receive any response. My cellphone has again been softlocked which is becoming highly frustrating because I am unable to dial out or make use of the facilities on my phone such as email.<br> <br> Vodacom as the leading cellphone network in Africa, your customer service is extremely disappointing and it is through incidents like these that you will lose valuable clients!!!!<br> <br> Please address this issue with extreme urgency.