LN
Lizelle N
1 reviews | Active since Apr 2020
29 Apr 2025, 08:42
Dishonourable Vodacom agents
After my first review of dishonourable agents at Vodacom rewards I was contacted by Vodacom once that I know of. Unfortunately I missed the call as I was on class visit. I tried to phone back but got the automated line and Toby bott instead. So no joy yet.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
29 Apr 2025, 08:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Apr 2025, 08:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
LN
Lizelle N's updateReviewer Update
29 Apr 2025, 10:46Thank you I will be grateful if this matter can be resolved once and for all.
LN
Lizelle N's update29 Apr 2025, 10:46
Reviewer Update
Thank you I will be grateful if this matter can be resolved once and for all.
LN
Lizelle N's updateReviewer Update
30 Apr 2025, 10:57Vodacom phising ****mers react 30 minutes after my review but you are as quiet as mice. Maybe that should be recorded in your record books! Sissy!
LN
Lizelle N's update30 Apr 2025, 10:57
Reviewer Update
Vodacom phising ****mers react 30 minutes after my review but you are as quiet as mice. Maybe that should be recorded in your record books! Sissy!
LN
Lizelle N's updateReviewer Update
30 Apr 2025, 15:22Vodacom please reverse the "upgrade" that occurred in June 2024. It was not with my consent! Listen to the recording if you must. To my understanding it was already done in February 2025. As a result I was asked to send back 1 set of deo fusion speakers with the courier you sent to my place of work. I did as asked. But up to now I am still waiting for the reversal as I would really like to upgrade my phone as I stated in 2015. The vodacom Rewards agent however upgraded my contract with a migration in June 2024. I am really frustrated! Help me please!
LN
Lizelle N's update30 Apr 2025, 15:22
Reviewer Update
Vodacom please reverse the "upgrade" that occurred in June 2024. It was not with my consent! Listen to the recording if you must. To my understanding it was already done in February 2025. As a result I was asked to send back 1 set of deo fusion speakers with the courier you sent to my place of work. I did as asked. But up to now I am still waiting for the reversal as I would really like to upgrade my phone as I stated in 2015. The vodacom Rewards agent however upgraded my contract with a migration in June 2024. I am really frustrated! Help me please!