Dishonourable VODACOM

I have had so many queries regarding my signal in Genadendal. I then receive a call from Vodacoms networks department and assure me the will send out the people to area. I never get a response and When I call again I am told they have nothing logged from my side and never had. This happened three or four times. The last time I asked networks dept lady I spoke to email me our conversation for future reference because I have explained what happened the previous 5 occasions. She just said she will and further ignored the request to get me off the line. After this mail someone will call me apologies and promise to log a new complaint. If you don’t want to help say so don’t bull****. Pride yourselves in being honest and honorable because you are not!!