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takalani L

1 reviews | Active since Apr 2013

17 Aug 2017, 08:57

Dishonorable dealings

I paid my account on time every month and made an overpayment once my contract expired. I submitted all the requested documentation and have received no feedback at all. I have followed up twice and absolutely nothing. I followed up today again and was told I didn't attach proof of payment which I said not true and I again sent through the same documentation. It's dishonorable to deal in this manner with customers that follow the right procedures

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Replies (3)
Vodacom
Vodacom's reply17 Aug 2017, 11:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

tL
takalani L's update01 Sept 2017, 01:13
Reviewer Update
I was told by the call centre payment would be made within three days from my complaint. I confirmed i had sent all the proper information the first time around. I get told via this platform that payment would be made within 14 days which was tbe original rurn around time in July. I still have received payment this is just plain incompetence and victimisation for those people that complain. You are clearly a law unto yourselves and dont respect anything even your own timeframes
tL
takalani L's update18 Sept 2017, 09:48
Reviewer Update
This is absolutely amazing to me i still have not received payment. We keep getting told how bad public entities are with payment. Well here is a private company withholding payment for no reason at all. Im on the line with an agent now and they are fumbling around trying to determine was has gone wrong i just want my monet