1 reviews | Active since Jun 2011
Dishonorable and a Predator
Vodacom is not honorable and is a predator in the communication industry:
Started a new 2 year contract in November 2017 . R248 /m Advised in March 2018 that prices for the contact are increasing without saying by how much. Wrote a letter to them that I do not agree with price increase as arrangement is for 2 years. Received no reply to my communication!! Discussion from call center they informed that Terms and Conditions allows them to increase prices. I covered myself on the contract by stipulating "without prejudice". This means that I do not accept their terms and conditions and that I maintain my common law rights. Clearly this condition was accepted by Vodacom as contract began and was in force. Today invoice received for R296/m This is a 19% increase from the original price. Does this mean that they can continue to increase prices "willy nilly"" ? I will defend this ! Vodacom this is a bully attitude and you are predatory without honor. This is tantamount to *****ing. Where is ICASA who should sanction this company.
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
