Dishonesty re Night Owl

I’ve tested the Night Owl data repeatedly, and something doesn’t seem right. I specifically left videos running during the Night Owl hours, yet my normal daytime data was still being used while my Night Owl balance hardly changed. As a result, I ended up having to buy additional data again, even though I still had a large Night Owl balance remaining.

A consultant contacted me and said they could see that the Night Owl was “kicking in,” but from my actual usage experience, it clearly is not working properly. There is no way that the amount of video streaming I did overnight should have used so little Night Owl data while my anytime data keeps disappearing during the day when my usage is much lower.

At this point, I honestly feel misled by the Night Owl offering, because the data usage does not match what Vodacom advertises. It feels dishonest and extremely frustrating as a customer.