Dishonesty, poor service and failure to escalate

Yet another upgrade gone south. I have now spoken with Tebogo Ragedi, Thembinkosi Ndlovu and most recently Simphewi Masilela. All three these men have not kept their promises in terms of delivering our phone and when asked to escalated further I was prevented from doing so by them refusing to transfer the call to a phantom manager. I hope that the CRM who gets this complaint calls me with a reasonable resolution asap. My recommendation is for the these three men to be fired as they are not brand ambassadors for your business.