Dishonesty by Vodacom employees who.make empty promises

I have a phone contract with Vodacom and had it upgraded in August 2023. I was promised certain benefits at a discount but they breached the contract. I agreed to pay a certain amount but in October, the amount was increased without my consent. I tried to resolve it but was unsuccessful as they sent me from pillar to post. I even visited their head office in Midrand and was promised it would be resolved after they listened to the recording.

They did listen to the recording and heard that I was telling the truth and I was promised that my query would be escalated to their management and that was in January after countless phone calls.

To date Vodacom has not acted on resolving my issue and they disregarded the recording and continue to bill my account the incorrect higher amount. I even sent a complaint to their customer care via email but didn't receive any response except for their notification that my complaint has been sent to their Tobi.

I want out of my contract with Vodacom without penalties since I am NOT the one who didn't honour our contract.

I hope someone from Vodacom will revert back to me.

Thank you, Hello Peter for this platform.

From a disgruntled Vodacom customer