Dishonesty at Vodacom

Item: Vodacom
Rating: 1
Author: Sam M

In December 2017, I phoned Vodacom to cancel a 3G and I was offered a route for 5G day and 5G night. When I said I'm cutting costs the consultant persuaded me to take it at R129/m. To my surprise the bill is over R400 per month. The 3G was not cancelled and the router costs more than agreed. I was promised a feedback earlier today but no feedback. I want Vodacom to refund me and cancel this router contract because it was based on false and dishonesty.

Helpful (0)

Replies (4)

Vodacom's replyOfficial

25 Apr 2018, 16:51

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply25 Apr 2018, 16:51

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Sam M's updateReviewer Update

03 May 2018, 19:20

The bogus/**** Vodacom has not done anything to resolve the problem except promising to attend to the matter. I hope better competition comes up to address this injustice & monopoly.

Sam M's update03 May 2018, 19:20

Reviewer Update

The bogus/**** Vodacom has not done anything to resolve the problem except promising to attend to the matter. I hope better competition comes up to address this injustice & monopoly.

Vodacom's replyOfficial

04 May 2018, 13:07

Hi Sam

As discussed, feedback has been provided and this matter is now resolved.

Have a pleasant day further!

Regards,

Vodacom's reply04 May 2018, 13:07