AW
Andre W

1 reviews | Active since Apr 2013

24 Mar 2021, 07:23

Dishonesty and misrepresentation to make a sale.

I was contacted by an agent from the Vodacom Centre to discuss my high data expenditure. The agent offered me this amazing data deal for R289.00 per month. I was most definitely interested in getting this deal but made it very clear that I did mot want an additional simcard. I requested for this additional data to be added to my existing line ***. I was told that I have to take the additional simcard and that I can just transfer data from one line to the other. I explicitly asked after having mentioned my number if I would be able to transfer to that number and was assured by the agent that this was indeed possible. He even went as far as explaining to me the *135# process. I have been trying to transfer data when my data ran out only to discover that my line does not qualify for data transfer. The agent was dishonest and misrepresented what he was offering me. I want this line cancelled because I did not get what I agreed to.

0
Replies (2)
Vodacom
Vodacom's reply24 Mar 2021, 11:22
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AW
Andre W's update27 May 2021, 02:17
Reviewer Update
Your team who did the investigation obviously choose to only address one matter. My issue is not with the term but with the fact that I was told that I would be able to transfer data to my number *** and this is not the case. I specifically gave the number and asked the agent to confirm, which he did. This is what my issue with regards to dishonesty is. Please investigate fully and not selectively.