Dishonesty and lies

Vodacom is one of the most dishonest companies I have ever gotten involved in. I cancelled my one contract with the idea of getting wifi for my home. The agent who assisted me sold me a wifi contract over the phone. The deal sounded amazing. Because I have burned my fingers once before, I requested that all documentation be sent to me in order for me to go through it and so that i can cancel if I don't want to continue. I was told that he had already sent my quotation and that i can cancel if i don't want to continue. I also requested a quote for the cancellation of my other contract (that quote I did receive). On the 27th I received a notification that my router would be delivered that day. I signed the document and attempted to phone Vodacom because I still had not received my documents. I could not get through. I tried phoning 3 times. I did not open the package. Today, 28/02/2025, I made a call to Vodacom again whereas a very honest agent told me to immediately phone the after sales department to cancel the contract, which I did. I was informed that I shouldn't have signed for the package and arrangements were made for the package to be collected. After a few days I should phone again and they will reverse the upgrade. I have been with Vodacom for years. This is unbelievable how dishonest the agent who sold me this contract was. The fact that i received only 1 of the two quotations tells you everything (the one that did not require a yes or no). I have dealt with Vodacom a couple of times and I have always received paperwork and then I had the opportunity to say yes or no. It is shocking. Never do business with Vodacom. They are very dishonest.